Introduction -- A new approach to compliance and the lessons from Wells Fargo -- Compliance and 'whistleblowing' and corporate psychology -- Compliance and Regulators -- Finding the right people and the key functions of the compliance organisation -- The operational tools of compliance --...

"The literature on Change Management works from the premise that management possesses the power to achieve change and this is evident in that resistance is little more than a footnote in most textbooks. This assumption sits uneasily, however, with the high failure rate of Change Management...

In den siebziger Jahren des 20. Jahrhunderts wurden viele Staaten Westeuropas von einem beispiellosen Strukturwandel erfasst: Die Fabriken der alten Industrien verschwanden, Millionen von Arbeitsplätzen gingen verloren, vormals boomende Städte gerieten in die Krise und neue soziale Fragen...

This book addresses major issues facing postal and delivery services throughout the world. Worldwide, there is currently a considerable amount of interest in postal and delivery economics. The industry is reacting to a state of near crisis and is implementing different drastic changes. The...