Investigates the three‐year trainer and team development initiative at Coral, the bookmaker, intended to support the company′s launch of a ew brand and image. Concludes that training of people is fundamental to efficiency and progress, with responsibility for this being with both the line...

In interview format, discusses Robert Waterman′s new book, Frontiers of Excellence . Discusses US productivity, competitiveness, employability, and self‐directed work.

Lists reasons why traditional sources of competitive success are less effective and explains why companies should concentrate on inimitable characteristics, such as organizational culture and capability. Discusses managing workforces effectively, directing people investments, and provides...

Questions the existence of traditionally‐structured organizations. Discusses important factors in successful organizations in a turbulent environment. Covers topics such as new challenges, new skills and virtual organizations.

Reports on how the Types of Work Index was used to ascertain roles of boutique managers in the LVMH group. Discusses what the different roles involve. Concludes that the exercise is a useful way for managers to share and compare information on their roles, and that they can thus learn from one...