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Managing quality and human resources : a guide to continuous improvement

Dale, Barrie G.; Cooper, Cary; Wilkinson, Adrian - 1997

Persistent link: https://www.econbiz.de/10000634098

Managing quality and human resources : a guide to continuous improvement

Dale, Barrie G.; Cooper, Cary L.; Wilkinson, Adrian - 1997 - Fully rev. new ed.

Persistent link: https://www.econbiz.de/10004346683

Introducing TQM: The Role of Senior Management

Dale, Barrie G.; Cooper, Cary L. - In: Management decision : MD 32 (1994) 1, pp. 20-26

Persistent link: https://www.econbiz.de/10006598730

Introducing TQM

Dale, Barrie G.; Cooper, Cary L. - In: Management Decision 32 (1994) 1, pp. 20-26

Examines the role of senior managers in total quality management (TQM) and provides some pointers as to why they should become involved in TQM. These pointers include the strategic nature of TQM, their personal impact on the credibility of TQM, and their influence in changing the behaviour and...

Persistent link: https://www.econbiz.de/10014933595