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The relation between service q...
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Relationship marketing
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English
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Strandvik, Tore
101
Liljander, Veronica
52
Holmlund, Maria
23
Heinonen, Kristina
22
Edvardsson, Bo
21
Gummerus, Johanna
13
Rindell, Anne
13
Polsa, Pia
9
Voima, Päivi
8
Riel, Allard C. R. van
6
van Riel, Allard
6
Finne, Åke
5
Paltschik, Mikael
5
Roos, Inger
4
Streukens, Sandra
4
Söderlund, Magnus
4
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3
Kowalkowski, Christian
3
Lemmink, Jos
3
Lähteenmäki, Ilkka
3
Pihlström, Minna
3
Pura, Minna
3
Rosenqvist, Gunnar
3
Semeijn, Janjaap
3
Sepp, Marianne
3
Sundström, Erik
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Weman, Emil
3
Wilén, Kristoffer
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Andersson, Per
2
Forsberg, Kim
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Koskull, Catharina von
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Lindqvist, Pernilla
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Lipkin, Michaela
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Lundqvist, Anna
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Mickelsson, Karl-Jacob
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Nordman, Jan
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Oikarinen, Eeva-Liisa
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Riel, Allard C.R. van
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Solja, Eeva
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Hanken Svenska Handelshögskolan
7
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Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
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Meddelanden från Svenska Handelshögskolan
25
The journal of business & industrial marketing
7
Working Papers / Hanken Svenska Handelshögskolan
7
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6
Journal of Business & Industrial Marketing
6
Journal of Service Management
6
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6
The journal of services marketing
5
European Business Review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of retailing and consumer services
4
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4
The journal of product & brand management
4
International journal of service industry management : IJSIM
3
Journal of Product & Brand Management
3
Journal of Services Marketing
3
Managing service quality : MSQ ; an international journal
3
Dienstleistungsmarketing : Konzeptionen und Anwendungen
2
Ekonomi och samhälle
2
Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
2
Ekonomiska Samfundets tidskrift
2
European management journal
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2
Management Decision
2
Management decision : MD
2
Management research review
2
Psychology & marketing
2
The journal of brand management : an international journal
2
Advances in electronic marketing
1
Business horizons
1
Contemporary research in e-marketing ; 1
1
Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
1
Electronic Services
1
Emergent strategies for e-business processes, services, and implications : advancing corporate frameworks
1
International Journal of Bank Marketing
1
International Journal of E-Business Research (IJEBR)
1
International journal of internet marketing and advertising : IJIMA
1
Journal of Service Theory and Practice
1
Journal of service theory and practice : JSTP
1
Legends in marketing
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ECONIS (ZBW)
68
OLC EcoSci
32
Other ZBW resources
28
RePEc
9
USB Cologne (EcoSocSci)
8
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Är tjänstekvalitet skillnaden mellan förväntningar och upplevelse?
Liljander, Veronica
;
Strandvik, Tore
-
1992
Persistent link: https://www.econbiz.de/10000836232
Saved in:
2
The relation between service quality, satisfaction and intentions
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136347
Saved in:
3
Estimating zones of tolerance in perceived servic quality and perceived servic value
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136351
Saved in:
4
Different comparison standards as determinants of service quality
Liljander, Veronica
- In:
Dienstleistungsmarketing : eine Bestandsaufnahme ; …
,
(pp. 127-149)
.
1993
Persistent link: https://www.econbiz.de/10001284700
Saved in:
5
A comparison of episode performance and relationship performance for a discrete service
Strandvik, Tore
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 111-139)
.
1995
Persistent link: https://www.econbiz.de/10001288146
Saved in:
6
Är tjänstekvalitet skillnaden mellan förväntningar och upplevelse?
Liljander, Veronica
;
Strandvik, Tore
-
1992
Persistent link: https://www.econbiz.de/10004608913
Saved in:
7
Estimating zones of tolerance in perceived service quality and perceived service value
Liljander, Veronica
;
Strandvik, Tore
-
1992
Persistent link: https://www.econbiz.de/10004708809
Saved in:
8
Emotions in service satisfaction
Liljander, Veronica
;
Strandvik, Tore
- In:
International journal of service industry management : IJSIM
8
(
1997
)
2
,
pp. 148-169
Persistent link: https://www.econbiz.de/10007130783
Saved in:
9
The importance of internal relationship marketing for external relationship success
Liljander, Veronica
- In:
Relationship marketing : gaining competitive advantage …
,
(pp. 161-192)
.
2000
Persistent link: https://www.econbiz.de/10001456714
Saved in:
10
Comparison standards in perceived service quality
Liljander, Veronica
-
1995
Persistent link: https://www.econbiz.de/10000919835
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