service innovation) and organizational performance in the context of Malaysia hotel industry. Design/methodology/approach – A … performance. Findings – The results showed that hotels in Malaysia used process innovation and service innovation as their … performance. But, the paired sample t -test result indicated that process innovation has slightly greater effect on performance …

customer capital shapes the relationship between EO and firm performance. Design/methodology/approach – This research is … risk taking) and weakens the link between another dimension of EO (proactiveness) and firm performance. Research … in the relationship between innovativeness and risk taking on firm performance. The paper expands this line of work by …

development and sustainability of corporate performance by focussing on the dimension of firm resources extracted from the … significant roles in resources – performance relationship while the other two main dimension that are tangible resources and … results highlight the various insight that might be helpful to managers in terms of managing the performance of the firm by …

reinforce existing observable leadership behaviours which are already contributing to innovation and high quality performance …

, a theoretical framework called total performance management. Claims the total performance management approach provides a …

This research evaluates the performance of the organizations in Taiwan that have been recognized as ISO 9000 series … quality have improved the performance. Cross‐sectional survey methodology is employed. Thus, through a well …‐developed questionnaire design, six major dimensions with a total of 40 key elements regarding performance found in TQM literature are …

the Chemical Engineering Department of the NTU Athens in order to investigate leadership performance in Greek enterprises … with a double, positive and negative, influence on the leadership performance of Greek enterprises are the existence of a …