Similar Search Results

CUSTOMERS’ SATISFACTION IN ATM SERVICE: AN EMPIRICAL EVIDENCES FROM PUBLIC AND PRIVATE SECTOR BANKS IN INDIA

KUMBHAR, Vijay M. - In: Management Research and Practice 3 (2011) 2, pp. 24-35

The aim of this paper was to provide a preliminary comparative investigation of the customer satisfaction in ATM … satisfactory ATM service as compared to public sector banks. Empirical evidences indicates that customers perception about … Efficiency, Security and Responsiveness, Cost Effectiveness, Problem Handling and Compensation and Contact service related to ATM …

Persistent link: https://www.econbiz.de/10009643308

Assessing the Role of Automation in Managing of Iranian E-banking and its Impact on Social Benefit

MOJAVERI, Hamidreza Salmani; FIROUZJAIE, Javad ABEDI - In: Economia. Seria Management 14 (2011) 1, pp. 81-90

Banks in the field of commercial developments have attention to create structural changes in the receiving and payment systems and also have facilities in services process to customers. In fact we can claim one of the reasons of general tendency to electronic business is the banks managers’...

Persistent link: https://www.econbiz.de/10009644216

Traffic control in ATM networks

Akyildiz, Ian Fuat (contributor) - In: Performance evaluation : an international journal 31,1/2 (1997)

Persistent link: https://www.econbiz.de/10004371576

ATM networks: performance modelling and analysis : [papers ... presented at the Sixth IFIP Workshop on Performance Modelling and Evaluation of ATM Networks (ATM '98), Ilkley, UK, J...

Kouvatsos, Demetres (contributor) - In: Performance evaluation : an international journal 41,2/3 (2000)

Persistent link: https://www.econbiz.de/10004613188

Airport slot allocation in Europe: economic efficiency and fairness

Castelli, Lorenzo; Pellegrini, Paola; Pesenti, Raffaele - In: International Journal of Revenue Management 6 (2012) 1/2, pp. 28-44

One of the main principles of the current airport slot allocation mechanism in Europe is based on the existence of historical (also called grandfather) rights granted to airlines for using such slots. Through an experimental analysis, we quantitatively show that the system disutility (i.e. the...

Persistent link: https://www.econbiz.de/10010669592

Factors affecting on customers’ satisfaction an empirical investigation of ATM service

Kumbhar, Vijay - Volkswirtschaftliche Fakultät, … - 2011

The present empirical study focuses on identifying key factors that have influences customers satisfaction in ATM … a cost effectiveness, easy to use and security and responsiveness in ATM service were most important factors in customer …

Persistent link: https://www.econbiz.de/10009203625