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Customer satisfaction measurem...
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Customer satisfaction
14
Kundenzufriedenheit
11
Lieferantenmanagement
7
Supplier relationship management
7
Beziehungsmarketing
4
Relationship marketing
4
USA
4
United States
4
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3
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3
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3
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3
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2
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2
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customer satisfaction
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1
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Downsizing (Staff)
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1
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Naumann, Earl
37
Williams, Paul
15
Khan, M. Sajid
10
Haverila, Matti
4
Ashill, Nicholas J.
3
Jackson Jr, Donald W.
3
Ashill, Nicholas
2
Ashill, Nicholas Jeremy
2
Bateman, Rob
2
Jackson, Donald Jr.
2
Lincoln, Douglas J.
2
Rosenbaum, Mark S.
2
Sajid Khan, M.
2
Ashill, Nick
1
Haverila, Matti J.
1
Haverila, Matti Juhani
1
Jackson, Eric
1
Khan, Mohammed Sajid
1
Martinsuo, Miia
1
Shannon, Patrick
1
Sirdeshmukh, Deepak
1
Soutar, Geoff
1
Soutar, Geoffrey N.
1
Williams, Hilary P.
1
Williams, Paul R.
1
Wolfe, William G.
1
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Department of Economics, School of Business Management
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Business Horizons
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Business horizons
2
Journal of International Business Studies
2
Journal of marketing management : MM
2
Journal of strategic marketing
2
Marketing Working Papers
2
The journal of services marketing
2
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1
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal
1
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1
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1
Group & organization management : an international journal
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1
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1
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1
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ECONIS (ZBW)
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1
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1
Cross-cultural comparison of customer satisfaction research : USA vs Japan
Khan, M. Sajid
;
Naumann, Earl
;
Bateman, Rob
;
Haverila, Matti
- In:
Asia Pacific journal of marketing and logistics
21
(
2009
)
3
,
pp. 376-396
Persistent link: https://www.econbiz.de/10003883523
Saved in:
2
Customer satisfaction and loyalty in B2B services : directions for future research
Naumann, Earl
;
Williams, Paul R.
;
Khan, M. Sajid
- In:
The marketing review
9
(
2009
)
4
,
pp. 319-333
Persistent link: https://www.econbiz.de/10003916455
Saved in:
3
Understanding the causes of defection among satisfied B2B service customers
Naumann, Earl
;
Haverila, Matti
;
Khan, M. Sajid
; …
- In:
Journal of marketing management : MM
26
(
2010
)
9/10
,
pp. 878-900
Persistent link: https://www.econbiz.de/10008664032
Saved in:
4
Customer dissatisfaction and defection : the hidden costs of downsizing
Williams, Paul
;
Khan, M. Sajid
;
Naumann, Earl
- In:
Industrial marketing management : the international …
40
(
2011
)
3
,
pp. 405-413
Persistent link: https://www.econbiz.de/10008991582
Saved in:
5
Customer satisfaction and business performance : a firm-level analysis
Williams, Hilary P.
;
Naumann, Earl
- In:
The journal of services marketing
25
(
2011
)
1
,
pp. 20-32
Persistent link: https://www.econbiz.de/10009009738
Saved in:
6
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
7
The problem with standardizing international market research : a case study from B2B service
Khan, M. Sajid
;
Naumann, Earl
;
Haverila, Matti J.
- In:
Australasian marketing journal
22
(
2014
)
2
,
pp. 84-92
Persistent link: https://www.econbiz.de/10010400515
Saved in:
8
Customer attitudes of stayers and defectors in B2B services : are they really different?
Williams, Paul
;
Khan, M. Sajid
;
Ashill, Nicholas J.
; …
- In:
Industrial marketing management : the international …
40
(
2011
)
5
,
pp. 805-815
Persistent link: https://www.econbiz.de/10009273996
Saved in:
9
Relationship quality and satisfaction : customer-perceived success factors for on-time projects
Williams, Paul
;
Ashill, Nicholas J.
;
Naumann, Earl
; …
- In:
International journal of project management : the …
33
(
2015
)
8
,
pp. 1836-1850
Persistent link: https://www.econbiz.de/10011410808
Saved in:
10
Developing a sucessful small business advertising program : an MBO approach
Lincoln, Douglas J.
;
Naumann, Earl
- In:
Journal of small business management : JSBM ; a joint …
20
(
1982
)
2
,
pp. 28-38
Persistent link: https://www.econbiz.de/10002371211
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