Lindsay, William M.; Preston, Arthur P. - In: Industrial Management & Data Systems 100 (2000) 4, pp. 164-171
In 1993, the TVS Partnership Proprietary Limited (TVS) was the first small business to be awarded the prestigious Australian Quality Award (AQA). TVS’s core business is a small architectural and landscape firm. This case study traces the firm over time, both before and after winning the award....