//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer relationship manageme...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Relationship marketing
25,325
Beziehungsmarketing
25,324
Consumer behaviour
8,945
Konsumentenverhalten
8,945
Kundenzufriedenheit
5,477
Customer satisfaction
5,461
Service quality
3,919
Dienstleistungsqualität
3,918
Brand management
2,602
Markenführung
2,602
Deutschland
2,443
Germany
2,395
Theory
2,302
Theorie
2,300
Lieferantenmanagement
2,297
Supplier relationship management
2,297
Social Web
2,067
Social web
2,067
Marketingmanagement
1,907
Markenimage
1,899
Brand image
1,895
Marketing management
1,880
Kundenbindung
1,813
Electronic Commerce
1,765
E-commerce
1,660
Online-Marketing
1,618
Internet marketing
1,595
Kundenwert
1,511
Customer value
1,468
Customer integration
1,467
Kundenintegration
1,467
Vertrauen
1,428
Confidence
1,404
Einzelhandel
1,372
Retail trade
1,353
Brand
1,293
Kundenmanagement
1,288
Markenartikel
1,280
Online-Handel
1,261
Online retailing
1,260
more ...
less ...
Online availability
All
Undetermined
8,882
Free
3,457
Type of publication
All
Article
18,806
Book / Working Paper
8,343
Journal
31
Type of publication (narrower categories)
All
Article in journal
15,221
Aufsatz in Zeitschrift
15,221
Aufsatz im Buch
3,476
Book section
3,476
Hochschulschrift
1,716
Thesis
1,343
Graue Literatur
1,106
Non-commercial literature
1,106
Working Paper
683
Arbeitspapier
678
Collection of articles of several authors
595
Sammelwerk
595
Case study
483
Fallstudie
483
Aufsatzsammlung
415
Ratgeber
256
Guidebook
235
Dissertation u.a. Prüfungsschriften
198
Bibliografie enthalten
169
Bibliography included
169
Lehrbuch
151
Conference paper
147
Konferenzbeitrag
147
Textbook
136
Konferenzschrift
120
Handbook
108
Handbuch
108
Conference proceedings
77
Collection of articles written by one author
64
Sammlung
64
Reprint
47
Interview
27
Glossar enthalten
24
Glossary included
24
Bibliografie
20
Festschrift
20
Systematic review
20
Übersichtsarbeit
20
Fallstudiensammlung
16
Amtsdruckschrift
15
more ...
less ...
Language
All
English
20,977
German
6,107
Undetermined
94
French
34
Polish
16
Italian
12
Czech
6
Swedish
4
Dutch
3
Romanian
3
Spanish
3
Multiple languages
2
Danish
1
Russian
1
more ...
less ...
Author
All
Bruhn, Manfred
125
Homburg, Christian
116
Kumar, V.
80
Huber, Frank
61
Bauer, Hans H.
57
Verhoef, Peter C.
55
Han, Heesup
54
Hollebeek, Linda D.
52
Herrmann, Andreas
51
Stauss, Bernd
48
Krafft, Manfred
46
Piller, Frank T.
46
Palmatier, Robert W.
40
Mattila, Anna S.
38
Gil Saura, Irene
37
Stock-Homburg, Ruth
37
Wiedmann, Klaus-Peter
36
Eggert, Andreas
34
Hippner, Hajo
34
Smith, Alan D.
33
Schüller, Anne M.
32
Svensson, Göran
32
Thaichon, Park
32
Töpfer, Armin
32
Van den Poel, Dirk
32
Wilde, Klaus D.
32
Grönroos, Christian
31
Mittal, Vikas
31
Neslin, Scott A.
31
Prentice, Catherine
31
Belz, Christian
30
Evanschitzky, Heiner
30
Kleinaltenkamp, Michael
30
Reichwald, Ralf
30
Reinartz, Werner J.
30
Sheth, Jagdish N.
30
Georgi, Dominik
29
Loureiro, Sandra Maria Correia
29
Grewal, Dhruv
28
Hennig-Thurau, Thorsten
28
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
91
IGI Global
17
Verlag Dr. Kovač
13
National Bureau of Economic Research
12
American Marketing Association
10
Books on Demand GmbH <Norderstedt>
10
Munich Business School
10
Fördergesellschaft Marketing an der Universität Augsburg
9
Haufe-Lexware GmbH & Co. KG
9
Nomos Verlagsgesellschaft
8
Universität St. Gallen
7
W. Kohlhammer GmbH
7
Harvard Graduate School of Business Administration
6
Logos Verlag Berlin
6
Springer-Verlag GmbH
6
Verlag Franz Vahlen
6
AMACOM
5
Edward Elgar Publishing
5
Information Resources Management Association
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Universität Mannheim
5
Eric Cuvillier <Firma>
4
Erich-Schmidt-Verlag
4
Fachhochschule Reutlingen / European School of Business
4
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
4
Shaker Verlag
4
Springer Gabler <Firma>
4
Technische Universität Dresden
4
Wiley-VCH
4
De Gruyter Oldenbourg
3
Erasmus Research Institute of Management
3
Forschungsinstitut für Absatz und Handel <Sankt Gallen>
3
Friedrich-Schiller-Universität Jena
3
GABAL-Verlag GmbH
3
Institut Arbeit und Technik
3
Institut für Marktorientierte Unternehmensführung Mannheim
3
NetLibrary, Inc
3
RWTH Aachen
3
Springer International Publishing
3
Svenska Handelshögskolan <Helsinki>
3
more ...
less ...
Published in...
All
Journal of business research : JBR
653
Journal of retailing and consumer services
583
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
342
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
188
Journal of the Academy of Marketing Science
173
Journal of strategic marketing
170
International journal of electronic customer relationship management : IJECRM
143
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Gabler Edition Wissenschaft
111
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Journal of retailing
108
Psychology & marketing
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
106
Cogent business & management
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
102
European journal of marketing : EJM
98
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
83
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Springer eBook Collection / Business and Economics
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
Journal of financial services marketing : JFSM
70
Business horizons
69
more ...
less ...
Source
All
ECONIS (ZBW)
26,223
USB Cologne (EcoSocSci)
887
USB Cologne (business full texts)
47
BASE
11
EconStor
7
RePEc
4
Other ZBW resources
1
more ...
less ...
Showing
171
-
180
of
27,180
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
171
How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming
;
Hsu, Meng-Hsiang
;
Lee, Yi-Jung
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
Saved in:
172
Study on consumer perception & brand loyalty towards Hyundai in Vijayawada
Kumar, M. Sandeep
;
Rajeswari, B.
;
Kumar, D. Prasanna
; …
- In:
International journal of economic research
13
(
2016
)
1
,
pp. 383-394
Persistent link: https://www.econbiz.de/10011560913
Saved in:
173
An empirical study on customer retention and customer loyalty
Alhawari, Damer
- In:
International journal of information systems and change …
7
(
2015
)
3
,
pp. 183-202
Persistent link: https://www.econbiz.de/10011540322
Saved in:
174
Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Saved in:
175
Customer value and customer loyalty : is competition a missing link?
Chen, Shu-Ching
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 107-116
Persistent link: https://www.econbiz.de/10010468491
Saved in:
176
From sustainability to customer loyalty : a case of full service hotels' guests
Chen, Rachel J. C.
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 261-265
Persistent link: https://www.econbiz.de/10010469035
Saved in:
177
Resisting temptation : gender differences in customer loyalty in the presence of a more attractive alternative
Melnyk, Valentyna
- In:
Australasian marketing journal
22
(
2014
)
4
,
pp. 335-341
Persistent link: https://www.econbiz.de/10010472721
Saved in:
178
Computer-mediated marketing strategies : social media and online brand communities
Bowen, Gordon
(
ed.
);
Ozuem, Wilson
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10010478050
Saved in:
179
Estimation of customer retention for Indian mobile telecommunicatio sector
Reddy, M. Ravindar
;
Ganesh, Srikanth
;
Rahul, T.
;
Mann, …
- In:
International journal of business information systems : …
16
(
2014
)
3
,
pp. 233-246
Persistent link: https://www.econbiz.de/10010478211
Saved in:
180
The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers : three empirical studies
Lange, Konstantin
-
2015
Persistent link: https://www.econbiz.de/10010478556
Saved in:
First
Prev
14
15
16
17
18
19
20
21
22
23
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->