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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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11
Total quality beyond North America: A comparative analysis of the performance of European Excellence Award winners
Boulter, Louise
;
Bendell, Tony
;
Dahlgaard, Jens
- In:
International journal of operations & production …
33
(
2013
)
2
,
pp. 197-215
Persistent link: https://www.econbiz.de/10010070473
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12
ISO 9001:2000: A Survey of Attitudes of Certificated Firms
Bendell, Tony
;
Boulter, Louise
- In:
International small business journal
22
(
2004
)
3
,
pp. 295-316
Persistent link: https://www.econbiz.de/10006246816
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13
CRM - On course for CRM
Boulter, Louise
;
Randall, Norman
- In:
Qualityworld : QW
30
(
2004
)
10
,
pp. 16-19
Persistent link: https://www.econbiz.de/10005924866
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14
Small and medium sized enterprises - ISO 9001:2000 - Heading for impact with SMEs
Bendell, Tony
;
Boulter, Louise
;
Hannon, Paul
- In:
Qualityworld : QW
26
(
2000
)
4
,
pp. 12-15
Persistent link: https://www.econbiz.de/10005959805
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