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Organizational change
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25,597
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16,944
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14,531
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12,661
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7,696
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7,671
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7,451
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6,943
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6,346
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6,336
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6,175
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6,168
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4,382
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3,908
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3,864
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3,580
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3,478
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3,453
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3,123
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2,922
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2,919
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2,800
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2,711
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2,700
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2,700
Lieferkette
2,511
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2,510
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2,447
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2,416
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2,338
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228
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Bruhn, Manfred
182
Antony, Jiju
156
Homburg, Christian
132
Scheer, August-Wilhelm
112
Kumar, V.
80
Becker, Jörg
78
Wildemann, Horst
73
Töpfer, Armin
71
Devadasan, S. R.
65
Reichwald, Ralf
60
Stauss, Bernd
60
Verhoef, Peter C.
60
Huber, Frank
58
Han, Heesup
57
Rahman, Zillur
57
Vom Brocke, Jan
56
Bauer, Hans H.
55
Zink, Klaus J.
54
Herrmann, Andreas
53
Piller, Frank T.
52
Talib, Faisal
52
Hollebeek, Linda D.
51
Rosemann, Michael
51
Shani, Abraham B.
50
Vrontis, Demetris
49
Kumar, Vikas
48
Dale, Barrie G.
46
Krafft, Manfred
44
Smith, Alan D.
44
Stock-Homburg, Ruth
44
Kamiske, Gerd F.
42
Winter, Robert
42
Palmatier, Robert W.
41
Krcmar, Helmut
40
Shahin, Arash
40
Jochem, Roland
39
Mattila, Anna S.
39
Svensson, Göran
39
Cudney, Elizabeth A.
38
Madhani, Pankaj M.
38
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Springer Fachmedien Wiesbaden
340
IGI Global
90
OECD
83
Springer-Verlag GmbH
80
National Bureau of Economic Research
63
Verlag Dr. Kovač
54
Verlag Franz Vahlen
48
Books on Demand GmbH <Norderstedt>
44
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
44
Hochschulrektorenkonferenz
43
Edward Elgar Publishing
41
Haufe-Lexware GmbH & Co. KG
39
Shaker Verlag
34
Nomos Verlagsgesellschaft
32
Harvard Graduate School of Business Administration
28
Wiley-VCH
26
Deutsche Gesellschaft für Qualität
22
Deutsches Institut für Normung
22
Verband der Automobilindustrie
22
W. Kohlhammer GmbH
22
World Bank
21
Carl Hanser Verlag
19
Technische Universität <München> / Lehrstuhl für Fördertechnik Materialfluß Logistik
18
Logos Verlag Berlin
17
Springer Gabler <Firma>
16
Campus Verlag
15
William Davidson Institute <Ann Arbor, Mich.>
15
Institut der Wirtschaftsprüfer in Deutschland
14
Walter de Gruyter GmbH & Co. KG
14
Erich-Schmidt-Verlag
13
Fördergesellschaft Marketing an der Universität Augsburg
13
Springer International Publishing
13
European Foundation for the Improvement of Living and Working Conditions
12
NetLibrary, Inc
12
Taylor and Francis.
12
Tredition GmbH <Hamburg>
12
Universität Mannheim
12
Universität St. Gallen
12
American Marketing Association
11
Erasmus Research Institute of Management
11
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SpringerLink / Bücher
946
Journal of business research : JBR
857
International journal of production research
749
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
621
Journal of retailing and consumer services
604
International journal of productivity and quality management : IJPQM
541
Industrial marketing management : the international journal for industrial and high-tech firms
513
The TQM journal : the international review of organizational improvement
477
International journal of quality & reliability management
436
Business process management journal
412
International journal of production economics
379
International journal of hospitality management
341
Springer eBook Collection
327
Total quality management & business excellence
295
Journal of organizational change management
292
The journal of business & industrial marketing
245
The service industries journal
237
The journal of services marketing
233
European journal of operational research : EJOR
231
Gabler Edition Wissenschaft
226
Europäische Hochschulschriften / 5
198
Quality management journal : QMJ
192
International journal of six sigma and competitive advantage : IJSSCA
190
Journal of change management : an international journal
190
Journal of strategic marketing
182
Technological forecasting & social change : an international journal
181
Journal of the Academy of Marketing Science
176
Cogent business & management
166
International journal of services and operations management
161
International journal of business information systems : IJBIS
156
Springer eBook Collection / Business and Economics
156
International journal of electronic customer relationship management : IJECRM
150
Business horizons
140
International journal of contemporary hospitality management
140
Research
136
Tourism management : research, policies, practice
136
Journal of marketing
132
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
132
International journal of quality and service sciences
130
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
129
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ECONIS (ZBW)
77,428
USB Cologne (EcoSocSci)
4,904
USB Cologne (business full texts)
360
EconStor
97
OLC EcoSci
36
RePEc
32
BASE
14
Other ZBW resources
4
ArchiDok
2
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Showing
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Sort
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11
Customer-driven operations : aligning quality tools and business processes for customer excellence
Ahoy, Christopher K.
-
2009
Persistent link: https://www.econbiz.de/10008651425
Saved in:
12
Unternehmerisches Qualitätsmanagement : Bericht zur [13.] GQW-Jahrestagung 2010, Aachen ; [23. und 24. Februar...]
Schmitt, Robert
(
contributor
)
-
2010
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003945370
Saved in:
13
A study on the causal relationships in the Korean National Quality Award model
Moon, Jae-young
;
Lee, Sang-chul
;
Yong-Seung, Park
;
Suh, …
- In:
Total quality management & business excellence : an …
22
(
2011
)
7
,
pp. 705-726
Persistent link: https://www.econbiz.de/10009424254
Saved in:
14
Enhancing customer satisfaction through quality management practices
Harish U. C.
;
Subha, M. V.
- In:
International journal of applied business and economic …
13
(
2015
)
2
,
pp. 923-935
Persistent link: https://www.econbiz.de/10011377014
Saved in:
15
Application of customer lifetime value model in make-to-order manufacturing
Tukel, Oya I.
;
Dixit, Ashutosh
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 468-474
Persistent link: https://www.econbiz.de/10009790099
Saved in:
16
Qualitätsmanagement in der Produkt- und Prozessentwicklung : kundenorientiert entwickeln und zielsicher planen
Danzer, Wolfgang
-
2016
Persistent link: https://www.econbiz.de/10011453845
Saved in:
17
Qualitätsmanagement für wissensintensive Geschäftsprozesse
Gronau, Norbert
;
Heinze, Priscilla
- In:
Wissensarbeit : zwischen strengen Prozessen und …
,
(pp. 325-343)
.
2011
Persistent link: https://www.econbiz.de/10010429410
Saved in:
18
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
19
Systematische ganzheitliche Potenzialanalysen und -bewertungen mit dem MITO-Methoden-Tool
Binner, Hartmut F.
- In:
Angewandte Arbeitswissenschaft : Zeitschrift für die …
47
(
2010
)
206
,
pp. 51-69
Persistent link: https://www.econbiz.de/10008772774
Saved in:
20
Supply-Chain-Management : die konsequente Ausrichtung der Geschäftsprozesse auf die Kunden
Selzer, Günter
-
2006
Persistent link: https://www.econbiz.de/10003270824
Saved in:
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