were obtained by using the system's facility for judgmentally overriding the automatic statistical forecasts. Carrying out the judgmental interventions involved considerable management effort as part of an S & OP process, yet these often only served to reduce forecast accuracy. This study uses...

Research has suggested that outcome feedback is less effective than other forms of feedback in promoting learning by users of decision support systems. However, if circumstances can be identified where the effectiveness of outcome feedback can be improved, this offers considerable advantages,...

Naïve 1 forecasts are often used as a benchmark when assessing the accuracy of a set of forecasts. A ratio is obtained to show the upper bound of a forecasting method's accuracy relative to naïve 1 forecasts when the mean squared error is used to measure accuracy. Formulae for the ratio are...

Measuring bias is important as it helps identify flaws in quantitative forecasting methods or judgmental forecasts. It can, therefore, potentially help improve forecasts. Despite this, bias tends to be under represented in the literature: many studies focus solely on measuring accuracy. Methods...