Discusses a simple overview of systems and systems theory. Describes what a system is and does. Suggests seven principles to use when designing or evaluating a system including tips such as: organize to reduce complexity, do not over‐optimize the system, and leave details of managing...

Quality cost systems have evolved from a purely manufacturing defect related cost reporting system that reflected the limited quality thinking of the 1940s to a poor‐quality cost system that reflects the total process quality orientation of the 1990s. The new poor‐quality cost system...

This paper presents the role that the International Academy for Quality (IAQ) plays in furthering the dissemination and practice of quality methods and concepts around the world. It looks at a range of aspects such as principles, mission and objectives of the IAQ. Provides information on the...

Improving business processes is the key to increased profits and market share. This article presents a new, systematic approach to improving the efficiency, effectiveness, and adaptability of these critical processes which make the difference between success and failure.

Intro -- Half Title -- Series Page -- Title Page -- Copyright Page -- Dedication -- Contents -- About the Authors -- Key Responsibilities -- Previous Experience -- Awards and Recognition -- Publications and Lectures -- Areas of Expertise -- Acknowledgments -- Authors' Notes -- Foreword -- The...

About the author -- Introduction -- The traditional frameworks for project management for continual improvement -- A contemporary framework for applying project management to continual improvement for performance improvement teams -- Project change management -- Project technology management --...