Reviews the literature on leadership and management in the context of TQM. Discusses an American study which identifies key strengths and areas of improvement. Determines the role of senior managers in TQM implementation, with reference to case studies of several companies which have won the...

Reforming and restructuring education through Deming’s 14 points have proved successful in yielding quality outcomes. However, many newly proposed programmes take the traditional, unimaginative approach to implementation – orientation sessions and workshops. These approaches often promote...

Offers an overview of the unique situations arising when installing a wafer fabrication facility into a pre‐existing structure. Discussion includes management techniques used to implement a “clean build”, while at the same time completing a state‐of‐the‐art facility in record time....

Highlights the increasing pressure research managers are feeling to improve quality and reduce costs of R&D and points out that some funding agencies are looking for quality standards to impose on laboratories to help guarantee data quality. Details the difficulties the US national laboratories...

Starting with 1997 applications, both the US Malcolm Baldrige National Quality Awards and the Canada Awards for Excellence have undergone changes to the evaluation categories as well as to the point systems in order to increase the emphasis on business results. Over the past several years there...

Delayering has spread to the public sector with the US Army going to a team‐based structure in one of its R&D organizations. This organization has wrestled with many issues concerning team effectiveness, quality management, and customer satisfaction during this delayering process. Beginning...