Workflow technology will have an impact on application structures to a similar degreedatabase technology and client/server technology have today. A workflow-based applicationconsists of two components, a process model and a collection of programs directly supportingthe activities of the process....

The automated enactment of processes through the use of workflow management systems enables the outsouring of the control flow from application systems. By now a large number of systems, that follow different workflow paradigms, are available. This leads to the problem of selecting the...

Contemporary service organizations create value through multiple inter-organizational relationships. The relationships between the service organization and its customer have been the dominating focus in literature on value co-creation in large service organizations. This paper introduces the...

The only constant in our world is change. Why is there not a field of science that explicitly studies continuous change? We propose the establishment of process science, a field that studies processes: coherent series of changes, both man-made and naturally occurring, that unfold over time and...