The most common approach to the identification of training needs and the preparation of training programmes and material is through a process of individual job analysis. Individual job analysis has been used successfully for a wide range of occupations including managers, supervisors and shop...

The Engineering Industry Training Board has just completed a two‐year study on employee relations training for managers. The six‐man project team which undertook the study was composed of industrial relations and personnel specialists and trainers. The team carried out investigations in over...

The first article described how the EITB employee relations training for managers project was undertaken and some of the conclusions which were reached. One of the key conclusions was that more emphasis should be given to in‐company training. This second article describes material which is...

The previous two articles identified some of the critical factors behind employee relations problems and described a new approach developed by the EITB to increase managers' awareness of these factors. However, there are those who regard any ‘packaged’ approach as superficial and who would...

The objective of the first article in this series, which covered the key findings of the EITB's two year study on employee relations training for managers, was to set out a basic agenda for the eighties. The two subsequent articles dealt with specific approaches and products arising from those...