In this book Fai͏̈z Gallouj propounds a theoretical framework which describes and evaluates the main approaches to analysing and understanding innovation in services. He provides interesting and extensive empirical material on the nature and sources of innovation in various services sectors...

pt. I. Services and innovation : conceptual and analytical frameworks -- pt. II. The nature of innovation in services : sectoral analyses and case studies -- pt. III. Organisational and strategic patterns for service innovation -- pt. IV. Innovation in services and through services : impact...