Schaefer, Anne; Burger, Andreas; Moormann, Jürgen - In: International Journal of Business Performance Management 13 (2012) 3/4, pp. 227-243
Crucial bank inefficiencies are rooted in the bank's production processes. From an operations perspective, the assessment of inefficiencies, especially in highly standardised processes, should lead to better directed action for improvement and hence efficiency enhancement. This paper presents a...