Purpose – The purpose of this study is to evaluate the performance effects of information exchange by observing actual information exchange between industrial trading partners. Information exchange facilitates coordination through sharing both order cycle and enhanced information. Increased...

Purpose – The purpose of this paper is to explain variations in discretionary information shared between buyers and key suppliers. The paper also aims to examine how the extent of information shared affects buyers' performance in terms of resource usage, output, and flexibility....

Purpose – The objective of this paper is to identify the features of an effective e‐business performance measurement system, as well as the practices in organisations with distinctive e‐business performance metrics. From this it was hoped to identify a set of best practice recommendations....

Purpose – This article seeks to present a decision support model for improving supply chain performance. The model aims to provide a holistic view of the supply chain as an integrated system by analyzing inventory options to facilitate the decision‐making process by business partners in the...

Purpose – Previous empirical research into the performance measurement of exemplary e‐businesses has pointed to a lack of progress in developing distinctive performance metrics for e‐business and a failure to adopt best practice in performance management. The objective of this paper is to...

Purpose – The motivation for this paper arises from the evolution of the e‐commerce which has provided new means for retailers to serve customers. Pure e‐tailers and clicks‐and‐mortars are two business models of this new paradigm. It aims to study the particularities of pure e‐tailer...

Purpose – This paper reports on the research conducted into the adaptations Canadian public sector auditors have made to the emergence of e‐commerce and e‐business in the delivery of public services. Design/methodology/approach – A comprehensive review of the literature was completed as...

In this article an overview of the state‐of‐the‐art of Quality Function Deployment (QFD) in software development or also called software QFD is given. The differences between classic QFD in manufacturing industries and software QFD are described. Following that certain software‐specific...

In an effort to identify the quality factors perceived to be most important in relation to the use of Web sites, a survey was undertaken. The questionnaire utilized was based on the SERVQUAL instrument that identifies five quality dimensions in service environments. The results indicate that the...

Recent supply chain literature are mainly concentrated on the quality of conventional supply chain information systems, the study on the e‐fulfillment has not been visibly noticeable. This paper uses factor analysis to determine four e‐fulfillment success factors: information quality,...