This paper discusses a pervasive yet neglected form of social interaction, that between service staff and customers. Observational and video data from two different shop settings are used to explore three aspects of service interactions. First, queues are discussed, a mundane yet massively...

In this paper we examine the spatial practices of mobile workers -- how mobile workers manage their use of technology and place. Data from interviews with highly mobile workers and 'hot-deskers' are used to explore the reciprocal relationship between practice and place: how places change work,...