Work teams are viewed by today′s businesses as a new frontier to be explored. The effect that teams can have has been demonstrated by the tremendous quality improvement of the post‐World War II Japanese products. Japan has set the example for the development of work teams throughout the...

Supervisors in the 1990s will be challenged by a dynamic, shifting and shrinking workforce. The traditional white, male‐dominated workforce will become obsolete, with a more diverse workforce made up of females, minorities, the disabled and the elderly taking its place. Supervisor training is...

Aims to provide a guide for companies to help them implement a successful quality programme, by learning from the many companies which have failed in this regard. By comparing the many companies which were unable to implement a successful quality programme, shows how success or failure can be...

Corporate culture is essential to the success of any organization. Because employees will ultimately determine the productivity and profitability of the company, the corporate culture has to focus on employees’ participation and identification with the company’s goals. Leaders and management...

Since the majority of our time is spent communicating with others, we must develop effective skills. The most important skill is the ability to listen. This goes beyond just giving the appearance of attention. We must be able to adopt the other person′s perspective in order to understand fully...

As the goal of most communication is cooperation, the study of general semantics enables people to organise their thoughts and words so that co‐operation rather than conflict results. Six ideas are identified which use general semantics to aid co‐operation, resulting in higher productivity...

The accountants′ world is changing greatly as a result of, inter alia , emerging technologies, global competition, increasing complexity, dynamic effects, dramatic growth, and new laws. To manage accountants effectively in this evolving environment, new techniques are eeded to support and...

Gives an overview of events in the field of stress management. Describes the relationship of stress to the human autonomic nervous system and discusses the physiological effects in relation to type A/B behaviour. Investigates the sources and methods of detection of stress. Examines methodologies...

Though a good deal has been written concerning the subject of how to improve business writing skills, most authors will agree on at least a few theories. Business writing skills cannot be improved by merely attending a few seminars, nor can they be improved by purchasing the most complete...

Intellectual capital, as used here, is a concept that deals with intellectual property concepts, like patents and licences, but also includes less tangible assets like know‐how, skills and information systems. The need to measure the amount of intellectual capital in an organization has grown...