van Dolen, Willemijn; Weinberg, Charles B. - In: Journal of Services Marketing 31 (2017) 4/5, pp. 385-396
Purpose The authors investigate how employee social support impacts children’s perceptions of service quality of a child helpline chat service and the chatters’ immediate well-being. Specifically, the purpose of this study is to examine how action-facilitating support, nurturant support and...