-hub center problem is an extension of the deterministicversion which aims to minimize the longest origin-destination path in a hub and spokenetwork. Considering the stochastic nature of travel times on links is important when designing anetwork to guarantee the quality of service measured by a...

This paper presents a profit-oriented shift scheduling approachfor inbound contact centers. The focus is on systems in which multiple agentclasses with different qualifications serve multiple customer classes with differentneeds. We assume that customers are impatient, abandon if they haveto...

The "Pessimists" and the "Optimists" disagree whether the US external deficits and the associated buildup of US net foreign liabilities are problems that require urgent attention. A warning signal should be that the debt ratio deviates significantly from the optimal ratio. The optimal debt ratio...