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A multi-country assessment of the long-term orientation scale
Hassan, Louise M.; Shiu, Edward; Walsh, Gianfranco - In: International marketing review 28 (2011) 1, pp. 81-101
Persistent link: https://www.econbiz.de/10009008191
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What the eye does not see, the mind cannot reject : can call center location explain differences in customer evaluations?
Walsh, Gianfranco; Gouthier, Matthias; Gremler, Dwayne D.; … - In: International business review : the official journal of … 21 (2012) 5, pp. 957-967
Persistent link: https://www.econbiz.de/10009578726
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HELP : for a life without tobacco ; a case study on demarketing across two levels
Hassan, Louise M.; Shiu, Edward; Walsh, Gianfranco; … - In: Marketing intelligence & planning 27 (2009) 4, pp. 486-502
Persistent link: https://www.econbiz.de/10009526342
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Culture and age as moderators in the corporate reputation and loyalty relationship
Bartikowski, Boris; Walsh, Gianfranco; Beatty, Sharon E. - In: Journal of business research : JBR 64 (2011) 9, pp. 966-972
Persistent link: https://www.econbiz.de/10009241411
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Improving referral management by quantifying market mavens' word of mouth value
Walsh, Gianfranco; Elsner, Ralf - In: European management journal 30 (2012) 1, pp. 74-81
Persistent link: https://www.econbiz.de/10009490711
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The effect of job-related demands and resources on service employees' willingness to report complaints : Germany versus China
Walsh, Gianfranco; Yang, Zhiyong; Dose, David; Hille, … - In: Journal of service research : JSR 18 (2015) 2, pp. 193-209
Persistent link: https://www.econbiz.de/10011283709
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A dyadic model of customer orientation : mediation and moderation effects
Brach, Simon; Walsh, Gianfranco; Hennig-Thurau, Thorsten; … - In: British journal of management : BJM 26 (2015) 2, pp. 292-309
Persistent link: https://www.econbiz.de/10011305602
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Measuring client-based corporate reputation in B2B professional services : scale development and validation
Walsh, Gianfranco; Beatty, Sharon E.; Holloway, Betsy Bugg - In: The journal of services marketing 29 (2015) 3, pp. 173-187
Persistent link: https://www.econbiz.de/10011309002
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Customer-induced interactions and innovation in professional services : the case of software customisation
Schaarschmidt, Mario; Walsh, Gianfranco; Bertram, Matthias - In: International journal of innovation management 19 (2015) 2, pp. 1-30
Persistent link: https://www.econbiz.de/10011309445
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Uncertainty in ethical consumer choice : a conceptual model
Hassan, Louise; Shaw, Deirdre; Shiu, Edward; Walsh, … - In: Journal of consumer behaviour : an international … 12 (2013) 3, pp. 182-193
Persistent link: https://www.econbiz.de/10009766227