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Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
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Customer engagement behaviors and hotel responses
Wei, Wei; Miao, Li; Huang, Zhuowei - In: International journal of hospitality management 33 (2013), pp. 316-330
Persistent link: https://www.econbiz.de/10009746352
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Customer loyalty marketing research : a comparative approach between hospitality and business journals
Yoo, Myongjee; Bai, Billy - In: International journal of hospitality management 33 (2013), pp. 166-177
Persistent link: https://www.econbiz.de/10009746457
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Investigative management and consumer research on the internet
Lugosi, Peter; Janta, Hania; Watson, Pamela - In: International journal of contemporary hospitality management 24 (2012) 6, pp. 838-854
Persistent link: https://www.econbiz.de/10009666707
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Pushing the frontier of sustainable service operations management : evidence from US hospitality industry
Zhang, Jie J.; Joglekar, Nitin; Verna, Rohit - In: Journal of service management 23 (2012) 3, pp. 377-399
Persistent link: https://www.econbiz.de/10009619151
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The perceived influence of user reviews in the hospitality industry
Ong, Beng Soo - In: Journal of hospitality marketing & management 21 (2012) 5/6, pp. 463-485
Persistent link: https://www.econbiz.de/10009621108
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Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei; Zhao, Chen; Miao, Li; Fu, Xiaoxiao - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
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Measuring food and beverage service quality in spa hotels : a case study in Balıkesir, Turkey
Giritlioglu, Ibrahim; Jones, Eleri; Avcikurt, Cevdet - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 183-204
Persistent link: https://www.econbiz.de/10010249697
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Consumers' perspectives on service staff with disabilities in the hospitality industry
Kuo, Pei-Jou; Kalargyrou, Valentini - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 164-182
Persistent link: https://www.econbiz.de/10010249700
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Hospitality servicescapes seen by visually impaired travelers
Raissova, Alma - In: Marketing places and spaces, (pp. 107-120). 2015
Persistent link: https://www.econbiz.de/10011441061