An e-Government initiative is a long term process that necessitates significant changes to constantly adapt to new challenges. However, e-government initiatives are always at risk of failure if individuals do not accept or embrace the change. This presents a unique challenge for governments...

This document is an expanded version of the paper published in 2000 under the title "Trade and Transport Facilitation: An Audit Methodology." It seeks to improve the effectiveness of diagnosis and corrective activities in the field of trade and transport facilitation by providing beyond...