Betriebliche Sozialleistungen prägten seit der Industrialisierung das Leben großer Bevölkerungsteile. Für die Zeit der deutschen Teilung analysiert sie Rüdiger Gerlach erstmals im Ost-West Systemvergleich. Auf einer breiten Quellengrundlage verdeutlicht er ihre Entwicklung am Beispiel der...

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United...

Biographical note: GreenFrancis: Francis Green, Professor of Economics at the University of Kent in Canterbury, England, is the coauthor of "Education for Training and Development in East Asia" and "Education, Training, and the Global Economy", and the coauthor or editor of nine other books. He...