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Introduction -- Technology in Service Management -- Theoretical Foundations -- Study A: The Impact of Technology on Frontline Employees’ Process Deviance -- Study B: A 360-degree View of Technology Deployment -- Study C: A Dyadic Study on Employees’ Technostress and Customer Responses --...
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Brings together examples of the latest research from a number of international scholars addressing a wide range of issues significant to this important and growing field of study. These issues are relevant to the wider society, as well as to the individual, citizen, educator, student and...
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Wie wir aus der digitalen Welt eine bessere machen können. Den Krebs besiegen, bevor er entsteht. Das Verbrechen verhindern, ehe es geschieht. Den Traumjob bekommen, ganz ohne Vitamin B. Algorithmen lassen lang gehegte Wünsche Wirklichkeit werden. Sie können aber auch das solidarische...
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