Kouzmin, Alexander; Löffler, Elke; Klages, Helmut; … - In: International Journal of Public Sector Management 12 (1999) 2, pp. 121-144
Given the prevailing emphasis on agency performance, customer focus, stakeholder’s interests and other methods of assessment under new public administration and prevailing managerialism in many public sectors around the world, administrative practitioners have taken to benchmarking as an...
