Medical error has reached epidemic proportions, and researchers have developed insufficiently sophisticated models of safety culture to match the complexity of the challenge of safety in health care. This has left providers and researchers with an inadequate conceptual toolkit for improving...

The factors that compel individuals to exert the extraordinary effort needed to create high reliability — consistent error-free performance under trying conditions — remain unspecified. Here, we propose that when individuals experience emotional ambivalence and prosocial motivation, it...

Managing as Designing explores "the design attitude," a new focus for analysis and decision making for managers that draws on examples of decision making and leadership in architecture, art, and design. Based on a series of conference papers given at the opening of the Peter B. Lewis Building...