Managing the Unexpected: Sustained Performance in a Complex World -- Contents -- Preface -- Acknowledgments -- Chapter 1: Mismanaging the Unexpected -- Washington Mutual Mismanages the Unexpected -- Overview of Washington Mutual Bank Failure -- Problems in Mindful Organizing at WaMu --...

Making Sense of the Organization elaborates on the influential idea that organizations are interpretation systems that scan, interpret, and learn. These selected essays represent a new approach to the way managers learn and act in response to their environment and the way organizational change...

Economic sociology is a rapidly expanding field, applying sociology's core insight--that individuals behave according to scripts that are tied to social roles--to economic behavior. It places homo economicus (that tried-and-true fictive actor who is completely rational, acts only out of...