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Kundenmanagement in Krankenhäusern
Helmig, Bernd; Graf, Alexander - In: Management im Gesundheitswesen, (pp. 163-176). 2009
Persistent link: https://www.econbiz.de/10003910981
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Dienstleistungsmarketing im Gesundheitswesen : das Krankenhaus als Dienstleistungsunternehmen
Hagen, Alexander - In: Aktuelle Entwicklungen im Dienstleistungsmarketing, (pp. 339-368). 2009
Persistent link: https://www.econbiz.de/10003916202
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Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan; Lee, Yu-cheng; Yen, Tieh-min - In: The TQM journal : the international review of … 22 (2010) 5, pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
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The role of learning and customer orientation for delivering service quality to patients
Bellou, Victoria - In: Journal of health organization and management 24 (2010) 4, pp. 383-395
Persistent link: https://www.econbiz.de/10008667677
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Don't stop the clock : manipulating hospital waiting lists
Buchanan, David A.; Storey, John - In: Journal of health organization and management 24 (2010) 4, pp. 343-360
Persistent link: https://www.econbiz.de/10008667679
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"Water cooler" learning : knowledge sharing at the clinical "backstage" and its contribution to patient safety
Waring, Justin J.; Bishop, Simon - In: Journal of health organization and management 24 (2010) 4, pp. 325-342
Persistent link: https://www.econbiz.de/10008667680
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International hospital outshopping : a staged model of push and pull factors
Veerasoontorn, Ruamsak; Beise-Zee, Rian - In: International journal of pharmaceutical and healthcare … 4 (2010) 3, pp. 247-264
Persistent link: https://www.econbiz.de/10008667684
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Exploring the impact of customer relational benefit on relationship commitment in health service sectors
Weng, Rhay-hung; Huang, Jin-an; Huang, Ching-yuan; … - In: Health care management review : HCM review 35 (2010) 4, pp. 312-323
Persistent link: https://www.econbiz.de/10008668631
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Capacity allocation for sequentially delivered services : an application to diagnostic devices in health care
Schütz, Hans-Jörg - 2010
Persistent link: https://www.econbiz.de/10008669655
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Patient satisfaction with healthcare delivery systems
Baalbaki, Imad; Ahmed, Zafar U.; Pashtenko, Valentin H.; … - In: International journal of pharmaceutical and healthcare … 2 (2008) 1, pp. 47-62
Persistent link: https://www.econbiz.de/10003929426