This paper examines the regulatory requirements for the management of customer complaints in financial services. It describes the outcomes of new research, which show that most financial services companies are some way from being able to meet these new regulatory requirements. It identifies the...

This paper provides estimates of the cost of protection to the Canadian economy for the mid 1970s on the order of 8-10 percent of GNP. Both unilateral and multilateral tariff reduction calculations are done. The estimates are based on an applied general equilibrium model incorporating scale...