This study takes a refreshing look at IT outsourcing from a vendor's perspective and discusses best practices required to effectively manage offshore business needs and offshoring effectiveness. We have conducted a detailed investigation to learn why outsourcing ventures fail, how to effectively...

This case study of Kleer Windows, a firm which manufactures doors and windows for the recreational vehicles industry argues that the influence of the work group can under certain conditions be harnessed by management in their attempts to control workers. Peer control exists when co- workers seek...

Doctor of Philosophy

Doctor of Philosophy