This paper considers the constant propagation of new terminologies within the information technology domain. Whilst scholars have noted and developed concepts to explain this proliferation, we look in the opposite direction to consider their corollary, noting how very few designations actually...

We address the seemingly implausible project of moving the technical support of complex organisational technologies online. We say 'implausible' because from the point of view of micro-sociological analysis, and the influential work of Julian Orr, there appears a consensus that the diagnosis and...