In this article, the authors present their opinion on a discussion of their paper concerned with information technology (IT) related activities of internal auditors. Their paper was reviewed and discussed by both a practitioner, R. N. Burton and an academic, C. Jackson. In general, the...

This study provides evidence pertaining to organizational characteristics associated with greater perceived disaster recovery plan (DRP) strength or effectiveness. Based on an analysis of data gathered from over 100 public companies, company size and perceived management support for DRPs are...

Privacy concerns and practices, especially those dealing with the acquisition and use of consumer personal information by corporations, are at the fore front of business and social issues associated with the information age. This research examines the privacy policies of large US companies to...

Although communication, collaboration, and transaction processing are some of the important business functions facilitated by the web, timely dissemination of information is critical for ultimate customer satisfaction and potential profitability. The purpose of this study is to determine the...

Business intelligence (BI) is a data-driven DSS that combines data gathering, data storage, and knowledge management with analysis to provide input to the decision process. The term originated in 1989; prior to that many of its characteristics were part of executive information systems. Business...

Recent supply chain reengineering efforts have focused on integrating firms' production, inventory and replenishment activities with the help of communication networks. While communication networks and supply chain integration facilitate optimization of traditional supply chain functions, they...

Contractual helpdesk services, also known as call center outsourcing is a growing industry. Helpdesk solutions, which offer customer service to consumers who have an issue, problem or concern, are an integral part of many organizations' wider service function. For smaller companies, outsourcing...

Data warehousing is an important area of practice and research, yet few studies have assessed its practices in general and critical success factors in particular. Although plenty of guidelines for implementation exist, few have been subjected to empirical testing. Furthermore, no model is...

One way to bring concepts to life in an introductory data networks course is for students to physically build a network that addresses a real business problem. However it can be challenging to find a suitable business problem, particularly if the network can exist only during the class period....

Background. Traditional 'data-led' information systems have created excessive amounts of poor-quality and poorly utilised data. The Health Information Systems Pilot Project (HISPP), a Western Cape project that started in 1996, initiated a process in one of its three pilot sites to model an...