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Customer relationship management
Peelen, Ed - 2006 - 2. ed.
Persistent link: https://www.econbiz.de/10004508499
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Customer relationship management
Peelen, Ed - 2005
Persistent link: https://www.econbiz.de/10004826675
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Designing the customer-centric organization : a guide to strategy, structure, and process
Galbraith, Jay R. - 2005 - 1. ed.
Persistent link: https://www.econbiz.de/10002570647
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Public-Relations-Agenturen führen : für Auftraggeber und Agenturleiter
Knobel, Peter P. - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003331043
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Internet & Electronic Business : Herausforderung an das Management
Meier, Andreas (ed.) - 2001
Persistent link: https://www.econbiz.de/10001532553
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Channel champions : how leading companies build new strategies to serve customers
Wheeler, Steven - 1999
Persistent link: https://www.econbiz.de/10013531564
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Handbook of CRM : achieving excellence in customer management
Payne, Adrian - 2006
Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase … creation process -- Process 3: the multi-channel integration process -- Process 4: the information management process …-channel integration process -- Chapter 5: The information management process -- Chapter 6: The performance assessment process -- Chapter 7 …
Persistent link: https://www.econbiz.de/10012683098
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The future of relationship marketing
Bejou, David (contributor) - 2006
Persistent link: https://www.econbiz.de/10004515459
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Customers that count : how to build living relationships with your most valuable customers
Cram, Tony - 2001
Persistent link: https://www.econbiz.de/10004749019