Purpose – The purpose of this literature review is to identify and propose a list of few vital critical success factors (CSFs) of total quality management (TQM) for the benefit of researchers and industries. Design/methodology/approach – Even though there has been a large number of articles...

Purpose – The paper has the objective of finding why the number seven most commonly appears with respect to the number of steps, number of quality tools, and several other quality related topics including personal quality. Design/methodology/approach – The paper relies on the secondary data...

Purpose – The purpose of this paper is to investigate the organizational change taking place within New Zealand water utilities as a result of implementing Total Quality Management (TQM) models (i.e. TQM experts’ teachings, ISO 9000 standards, and quality awards). Implementation was intended...

Purpose – The main purpose of this study is to explore the relationship between total quality management (TQM) practices and employees' propensity to remain within a large Malaysian semiconductor packaging organization. Despite extensive research on TQM practices, none examines this scope of...

Purpose – The purpose of the paper is to determine the impact of cultural values on the success of TQM implementation in Isfahan University Hospitals (IUHs), Iran, 2004. Design/methodology/approach – In this paper survey questionnaires were used to elicit responses from hospital managers and...

Purpose – The core theme of this paper is that, to provide the best kind of process systems to support a “quality” healthcare provider, it is essential to “engineer‐in” quality as early as possible – effectively at the specification and design phase. It extends to the healthcare...

Purpose – The purpose of the paper is to explore the influence of a total quality management (TQM) programme on the level of focus in project management practices. Design/methodology/approach – Prior literature was used to develop a construct indicating the degree of focus on customers,...

Purpose – This article attempts to provide a concise overview of the approaches towards managing events in a changing market environment and summarises issues of responsibility, sustainability and quality management within events organisations. Design/methodology/approach – In doing so, the...

Purpose This study illustrates the intention to implement total quality management (TQM) applications in Oman’s Ministry of Justice (MOJ). The purpose of this paper is to examine the effect of TQM implementation on the MOJ’s work performance (WP). Design/methodology/approach The study...

Outlines the key factors in the successful use of quality management tools and techniques in a process of continuous improvement. Examines some of the common difficulties in use and application together with tips to overcome and steer around them. Details of a health check for assessing tools...