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Call centre training handbook : a complete guide to learning & development in contact centres
Wilson, John P. - 2008
Persistent link: https://www.econbiz.de/10004926540
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Multimedia-based instructional design : computer-based training, web-based training, distance broadcast training, performance-based solutions
Lee, William W.; Owens, Diana L. - 2004 - 2. ed.
Persistent link: https://www.econbiz.de/10004241250
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The accelerated trainer : using accelerated learning techniques to revolutionize your training
McKee, Lex - 2004
Persistent link: https://www.econbiz.de/10004541958
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Graphics for learning : proven guidelines for planning, designing, and evaluating visuals in training materials
Clark, Ruth Colvin; Lyons, Chopeta C. - 2004
Persistent link: https://www.econbiz.de/10004824489
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Outdoor and experiential learning : an holistic and creative approach to programme design
Martin, Andy; Franc, Dan; Zounkova, Daniela - 2004
Persistent link: https://www.econbiz.de/10004802670
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Improving learning transfer : a guide to getting more out of what you put into your training
Kirwan, Cyril - 2009
Persistent link: https://www.econbiz.de/10004929276
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The theory & practice of training
Buckley, Roger; Caple, Jim - 2009 - 6. ed.
Persistent link: https://www.econbiz.de/10004944138
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The leadership scorecard
Phillips, Jack J.; Schmidt, Lynn - 2004
Persistent link: https://www.econbiz.de/10004799698
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Work process knowledge
Boreham, Nicholas Charles (contributor) - 2002
Persistent link: https://www.econbiz.de/10004758039
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Skill formation : interdisciplinary and cross-national perspectives
Mayer, Karl Ulrich (contributor) - 2008
Persistent link: https://www.econbiz.de/10004910268