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Leadership excellence : the magazine of leadership development, managerial effectiveness, and organizational productivity
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Decision making applications of direct cost information
Patterson, John R.
- In:
Management accounting
49
(
1968
)
5
,
pp. 11-22
Persistent link: https://www.econbiz.de/10002615983
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2
Customer loyalty guaranteed
Bell, Chip R.
;
Patterson, John R.
-
2007
Persistent link: https://www.econbiz.de/10003460630
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3
Imaginative Service - Your customers are demanding it
Bell, Chip R.
;
Patterson, John R.
- In:
Leadership excellence : the magazine of leadership …
26
(
2009
)
5
,
pp. 10
Persistent link: https://www.econbiz.de/10008253627
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4
Customer as Boss - Be customer-centric
Bell, Chip R.
;
Patterson, John R.
- In:
Leadership excellence : the magazine of leadership …
24
(
2007
)
10
,
pp. 15
Persistent link: https://www.econbiz.de/10007875373
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5
Accountability - Quality service drives customer loyalty
Patterson, John R.
;
Bell, Chip R.
- In:
Leadership excellence : the magazine of leadership …
24
(
2007
)
5
,
pp. 12
Persistent link: https://www.econbiz.de/10007736665
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Leaders as Bridge Builders - Change silos into partner alliances
Bell, Chip R.
;
Patterson, John R.
- In:
Leadership excellence : the magazine of leadership …
23
(
2006
)
4
,
pp. 14
Persistent link: https://www.econbiz.de/10007262896
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The Spirit of Service - Know what service leadership looks like
Bell, Chip R.
;
Patterson, John R.
- In:
Executive excellence : the magazine of personal …
21
(
2004
)
10
,
pp. 13
Persistent link: https://www.econbiz.de/10007100072
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8
Imaginative Service - These great leaders have four qualities
Bell, Chip R.
;
Patterson, John R.
- In:
Leadership excellence : the magazine of leadership …
25
(
2008
)
10
,
pp. 17
Persistent link: https://www.econbiz.de/10008114261
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Customer loyalty guaranteed : create, lead, and sustain remarkable customer service
Bell, Chip R.
;
Patterson, John R.
-
2007
Persistent link: https://www.econbiz.de/10004891412
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10
Take their breath away : how imaginative service creates devoted customers
Bell, Chip R.
;
Patterson, John R.
-
2009
Persistent link: https://www.econbiz.de/10004938903
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