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Kundenzufriedenheit
13,866
Customer satisfaction
13,865
Einführung
7,939
Dienstleistungsqualität
6,419
Service quality
6,419
Consumer behaviour
5,785
Konsumentenverhalten
5,785
Beziehungsmarketing
5,679
Relationship marketing
5,671
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4,606
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4,376
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3,312
Implementation
2,853
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2,768
Germany
2,526
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2,314
Quality management
1,776
Satisfaction
1,151
Arbeitszufriedenheit
1,130
Job satisfaction
1,105
Theorie
1,087
Online retailing
1,049
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1,049
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1,046
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1,030
Kundenservice
1,028
USA
1,004
Electronic Commerce
941
Holiday behaviour
908
Urlaubsverhalten
908
customer satisfaction
887
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886
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869
Emotion
826
Beschwerdemanagement
796
Complaint management
794
Vertrauen
788
Confidence
778
Indien
726
Verbraucherzufriedenheit
726
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6,945
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4,598
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Book / Working Paper
15,606
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15,581
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164
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Article in journal
13,696
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13,696
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2,135
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2,135
Aufsatz im Buch
1,811
Book section
1,811
Hochschulschrift
1,269
Working Paper
1,220
Arbeitspapier
1,188
Thesis
884
Dissertation u.a. Prüfungsschriften
540
Case study
436
Fallstudie
436
Collection of articles of several authors
347
Sammelwerk
347
Aufsatzsammlung
207
Lehrbuch
200
Bibliografie enthalten
182
Bibliography included
182
Konferenzschrift
168
Textbook
153
Bibliographie
129
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128
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128
Ratgeber
109
Interview
104
Guidebook
91
Amtsdruckschrift
77
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77
Conference proceedings
69
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68
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68
Umfrage
57
Einführung
50
Forschungsbericht
48
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48
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43
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43
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37
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25
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English
21,108
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7,871
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2,142
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212
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30
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25
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24
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21
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6
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6
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5
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4
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3
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2
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2
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2
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Han, Heesup
67
Homburg, Christian
67
Bruhn, Manfred
66
Mattila, Anna S.
37
Svensson, Göran
35
Huber, Frank
34
Töpfer, Armin
32
Mittal, Vikas
30
Wong, IpKin Anthony
30
Kamiske, Gerd F.
28
Usman, Osly
28
Aksoy, Lerzan
27
Ringle, Christian M.
27
Gil Saura, Irene
25
Prentice, Catherine
25
Stauss, Bernd
25
Bauer, Hans H.
24
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Matzler, Kurt
23
Söderlund, Magnus
23
Gustafsson, Anders
22
Evanschitzky, Heiner
21
Heffetz, Ori
21
Jang, Soocheong
21
Keiningham, Timothy
21
Schräpler, Jörg-Peter
21
Schupp, Jürgen
21
Shahin, Arash
21
Bilgihan, Anil
20
Lee, Choong-Ki
20
Sharma, Piyush
20
Wagner, Gert G.
20
Gelbrich, Katja
19
Spiller, Achim
19
Stock-Homburg, Ruth
19
Soest, Arthur van
18
Balaji, M. S.
17
Loureiro, Sandra Maria Correia
17
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Institution
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SOEP-IS Group
194
National Bureau of Economic Research
60
Springer Fachmedien Wiesbaden
56
Hochschulrektorenkonferenz
38
Verband der Automobilindustrie
31
Deutsches Institut für Normung
20
Verlag Dr. Kovač
18
Deutsche Gesellschaft für Qualität
15
Books on Demand GmbH <Norderstedt>
14
Deutsches Institut für Wirtschaftsforschung / Projektgruppe Das Sozio-Ökonomische Panel
14
Institut für Demoskopie <Allensbach>
11
Shaker Verlag
11
Europäische Kommission
10
Nomos Verlagsgesellschaft
10
Deutsches Institut für Wirtschaftsforschung
9
Institut der Deutschen Wirtschaft Köln
9
Springer-Verlag GmbH
9
Bertelsmann Stiftung
8
Bundesinstitut für Berufsbildung
8
Deutscher Industrie- und Handelstag
8
Europäische Kommission / Generaldirektion Presse und Kommunikation
8
IGI Global
8
Institut für Demoskopie Allensbach
8
Europäische Gemeinschaften / Kommission
7
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
7
Institut zur Erforschung Sozialer Chancen <Köln>
7
RWTH Aachen
7
Bundesanstalt für Arbeitsschutz und Arbeitsmedizin
6
Forschungsgemeinschaft Qualitätssicherung
6
Gesellschaft für Qualitätswissenschaft
6
Istituto Nazionale di Statistica
6
Zentrum für Europäische Wirtschaftsforschung
6
De Gruyter Oldenbourg
5
Deutsche Rentenversicherung Bund
5
Deutschland / Statistisches Bundesamt
5
Edward Elgar Publishing
5
European Foundation for the Improvement of Living and Working Conditions
5
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
5
Institut für Mittelstandsforschung <Bonn>
5
Institut für Mittelstandsforschung Bonn
5
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Published in...
All
Journal of retailing and consumer services
422
International journal of hospitality management
384
Journal of business research : JBR
322
SOEP survey papers
235
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
219
The journal of services marketing
192
Tourism management : research, policies, practice
188
The service industries journal
181
Journal of travel and tourism marketing
167
Journal of hospitality marketing & management
156
SpringerLink / Bücher
153
International journal of contemporary hospitality management
141
UTB
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
113
Cogent business & management
108
Services marketing quarterly
102
The TQM journal : the international review of organizational improvement
101
International journal of productivity and quality management : IJPQM
97
Journal of air transport management
92
International journal of business information systems : IJBIS
91
Asia Pacific journal of marketing and logistics
89
Service business
89
Journal of service research : JSR
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Tourism management perspectives : TMP
85
Psychology & marketing
83
International journal of quality & reliability management
82
Total quality management & business excellence
80
Industrial marketing management : the international journal for industrial and high-tech firms
79
Journal of the Academy of Marketing Science
74
International journal of services and operations management
72
Journal of strategic marketing
72
The international journal of bank marketing : IJBM
72
Journal of service management
71
Europäische Hochschulschriften / 5
69
International journal of quality and service sciences
68
Discussion paper series / IZA
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
European journal of marketing : EJM
61
Journal of Asian finance, economics and business : JAFEB
60
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Source
All
ECONIS (ZBW)
22,952
USB Cologne (EcoSocSci)
8,253
USB Cologne (business full texts)
70
EconStor
55
RePEc
7
BASE
6
ArchiDok
6
OLC EcoSci
2
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Showing
31
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40
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31
Six sigma demystified
Keller, Paul Anton
-
2005
Persistent link: https://www.econbiz.de/10004821033
Saved in:
32
Guide des méthodes de la qualité : choisir et mettre en oeuvre une démarche qualité qui vous convienne dans l'industrie ou les services
Hubérac, Jean-Pierre
-
2001
-
2. éd.
Persistent link: https://www.econbiz.de/10004781184
Saved in:
33
Technisches Management : Innovationsmanagement, Projektmanagement, Qualitätsmanagement
Seibert, Siegfried
-
1998
Persistent link: https://www.econbiz.de/10004570139
Saved in:
34
Management de la qualité
Gogue, Jean-Marie
-
2001
-
3. ed.
Persistent link: https://www.econbiz.de/10004751117
Saved in:
35
Handbook of total quality management
Lakhe, R. R.
;
Mohanty, R. P.
-
2004
-
[Nachdr.]
Persistent link: https://www.econbiz.de/10004872021
Saved in:
36
Six sigma for technical processes : an overview for R&D executives, technical leaders, and engineering managers
Creveling, Clyde M.
-
2006
Persistent link: https://www.econbiz.de/10004874575
Saved in:
37
Quality control for dummies
Webber, Lawrence
;
Wallace, Michael
-
2007
Persistent link: https://www.econbiz.de/10004877288
Saved in:
38
Statistical quality control: A modern introduction
Montgomery, Douglas C.
-
2009
-
6. ed., internat. student version
Persistent link: https://www.econbiz.de/10004923590
Saved in:
39
Lean six sigma for dummies
Morgan, John
;
Brenig-Jones, Martin
-
2009
Persistent link: https://www.econbiz.de/10004931252
Saved in:
40
Quality management for organizational excellence : introduction to total quality
Goetsch, David L.
;
Davis, Stanley B.
-
2010
-
6. ed. ; internat. ed.
Persistent link: https://www.econbiz.de/10004931766
Saved in:
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