Service scaling is concerned with service productivity, and hyper-networks with the design of service scaling. This new model uniquely explains Internet-based economic activities, such as e-commerce/e-business and social networking, which are quintessential new genres of service for Knowledge...

Service enterprises are value cocreation networks. From this perspective, we analyze how hyper-network models can lead to new understanding for service science. A hyper-network is an integration of multi-layered (role-based) connections of members in a community, such as the Internet and an...

What drives new service business designs? More precisely, what could be a generic strategy to grow value cocreation among persons? The emerging network science and service science may offer an answer: comprehensively <i>connecting, or hyper-networking</i>, the customers, providers, and resources via...