Purpose – The purpose of this paper is to investigate into the relationships among citizenship behavior within medical and nursing teams, cooperation among these teams within hospital units and job satisfaction of members of those teams. Design/methodology/approach – Data were gathered via...

Purpose – The purpose of this paper is to contribute to the literature on teamwork by focusing on the influence support systems, like industrial relations, have on teamwork. Teamwork is conceptualized through three dimensions; technical, governmental and normative. Design/methodology/approach...

Purpose – The purpose of this paper is to examine the influence of organisational culture and job satisfaction on the quality of services provided in higher education and to raise questions about the successful implementation of quality assurance and evaluation systems recently launched in...

Purpose Previous studies that have attempted to link TQM and employees’ satisfaction are either theoretical without empirical evidence or had limited outcome in scope as they link only few elements of TQM with employees’ job satisfaction and commitment. This study is warranted due to the...

Purpose – The purpose of this paper is to investigate differences in personality and career satisfaction between quality managers and workers in other fields based on Person-Environment Fit theory. Design/methodology/approach – Field study: personality and career satisfaction data for 965...

Purpose – This study seeks to investigate the effects of soft total quality management (TQM) on employees’ attitudes within a large Malaysian semiconductor organization. Despite extensive research on “soft” TQM practices, there has not been much research this area. Therefore, the...

Purpose – Most studies on higher education focus on students as customers, and evaluate student levels of satisfaction/dissatisfaction with their programs, while generally neglecting teacher work satisfaction. Thus, this study evaluates how employee dissatisfaction with various investment...

Purpose – The purpose of this paper is to set out to analyze the supervisor psychological contract as a new psychological contract focus. Furthermore, the relationship between this psychological contract and the organizational psychological contract is compared in the prediction of job...

Purpose – The purpose of this paper is to examine the moderating role of Age in the relationships between leader-member exchange dimensions (Affect, Loyalty, Contribution, and Professional Respect) and Job Satisfaction and between Job Satisfaction and Intention to Stay among volunteers in...