Purpose – The purpose of this paper is to contribute to the knowledge management and organizational learning literatures by clarifying the concepts and presenting a framework illustrating their relationship. The framework is meant to reduce confusion about learning and knowledge management...

Purpose – To provide evidence about that the process called knowledge management can happen in work teams, but only if they have the necessary characteristics to be considered communities of practice. Design/methodology/approach – First, the paper identifies the characteristics of the work...

Purpose – To date, critical success factors for design and implementing knowledge management (KM) system in a multi‐case study research have not been systematically investigated. Most of existing studies have derived their critical success factors from single company perspectives and have...

Purpose – The purpose of this paper is to examine the global contribution of academics to marketing literature between 1999 and 2003, based on an examination of the location of academics institution of employment, as reported in published works. The data is used to evaluate the global...

Purpose – By now, change management programs for establishing knowledge management system at a national level for the countries have not been systematically explored. Available studies have derived their critical issues for change management from companies' perspectives and have not considered...

Purpose – The purpose of this paper is to explore the relationships between best human resource management (HRM) practices, knowledge management (KM), organization learning and organizational capabilities (OC) and their impact on organizational performance. The proposed framework intends to...

Purpose – The purpose of this paper is to explore the extent to which strategic intelligence is utilised within the South African long‐term insurance industry and whether it could be used to identify opportunities or threats within the global environment to remain competitive, create greater...