Wang, Weijiao; Lai, Kee-Hung; Shou, Yongyi - In: International Journal of Operations & Production Management 38 (2018) 7, pp. 1562-1588
Purpose: Servitization has been recognized as an effective means for manufacturers to achieve superior performance. However, the servitization-performance relationship is controversial since prior empirical studies have provided inconsistent and even contradictory results. Hence, the purpose of...