ch. 1. Why do I feel so lousy? -- ch. 2. The humpty dumpty bar and grill -- ch. 3. Rachel and gwendolyn -- ch. 4. My uncle's funeral -- ch. 5. Andy Saito -- ch. 6. The usual suspects -- ch. 7. What's happening behind the curtain -- ch. 8. Developing our strategy -- ch. 9. How will we change...

The birth of lean production. Craft production. The mass production system. The growing dysfunction. The birth of lean production -- The lean production system. Why lean production? Systems and systems thinking. Basic image of lean production. Muda -- Stability. Standards in the lean system....

"Our world has changed, probably for good. Until now, the shift from brick-and-mortar to the smartphone has been about service, cost and convenience. Now, it's also a matter of public health. In some industries, this trend has been evident for some time. But now it's going to accelerate across...

Cover -- Half Title -- Title Page -- Copyright Page -- Contents -- Preface -- About the Authors -- Asia Pacific Bank's Organization Chart (Main Characters) -- 1 The Elephant and the Greyhounds: Asia Pacific Bank is slow, unreliable, and expensive … -- 2 Mapping Client Journeys to Grasp the...