This paper extends the global sourcing model with informal labor, which spawns reputation and legal costs for violating the rules and regulations imposed on foreign firms regarding accessing informal labor under integration. Under these circumstances, foreign firms, facing a higher cost than...

1. Introduction -- 2. The quadrants of the contract scorecard -- 3. The steps in developing KPIs -- 4. Schemes for the consequences of KPI performance -- 5. Planning the contract scorecard -- 6. The quality specification, the service level agreement (SLA) -- 7. The financial specification, the...