Purpose – Increased competition and resource scarcity have caused hospitals to seek internal efficiencies by restructuring their structures and processes. The purpose of this paper is to examine the effects of an organization's orientation toward control and learning and the use of process...

Purpose – The purpose of this paper is to investigate what happens when a lack of role-sending results in ambiguous change agent roles during a large scale organisational reconfiguration. The authors consider the role of sensemaking in resolving role ambiguity of middle manager change agents...

Purpose – The purpose of this paper is to discuss how a decision of restructuring and firing people in a Portuguese company was based on financial data, and how the interpretation of such data made the process quite complex. This complexity was particularly relevant in the litigation that...

Purpose – The purpose of this paper is to present a new method to account for investments in human capital, which the authors have named investment capitalization. This method uses investments in training and hiring of employees as a surrogate for their intellectual capital, capitalizing and...

Purpose – The purpose of this paper is to examine the application of intentional change theory (ICT) at the organizational level through the lens of a case study. Design/methodology/approach – This paper is a case study of Roadway Express, a leading transportation provider of industrial and...

Describes the impact of ongoing downsizing activities as an established organization attempts to develop a new corporate culture. Objective of this undertaking was to recommend an action plan and feedback loop to assist this complex procedure. An organizational climate survey was developed via a...

Management development has become an important part of the debate over reforms of public services in the UK and Ireland since the early 1980s. The argument was that the crisis of public sector delivery was not one of resources, but of the management of available resources. Thus management became...

This paper examines earlier and more recent patterns of restructuring that have occurred as a consequence of import penetration. It focuses upon work reorganization, job losses and changes in the retail‐manufacturer relationships and how these trends differ in key European countries. Finally,...

Purpose – The paper seeks to explain the pattern of strategic responses by the US textile and apparel industries to changes in their business environment since 1979. Design/methodology/approach – The study is based on a literature review and interviews with officers from leading US...