Dissatisfied customers often use social media to voice their complaints effectively, and firms strive to find solutions about how to respond to publicly visible service failure posts. We add to the emerging literature on complaint handling via social media by examining how complaining customers...

Besides the theoretical approach, the paper also includes an research conducted with students of the Faculty of Jornalism and Communication at the University of Bucarest. The main objective of this research was to determine the extent to which the media fiction (television series for youth)...

The introduction of the direct reduction (fully-amortized) loan contract to the U.S. residential mortgage market is an important instance of financial innovation. We describe the adoption of this contract within the building and loan (B&L) industry beginning in the 1880s and culminating in the...

Studies a number of aspects of the reform of public finance and public management in France (LOLF), with special attention to science and technology policy, using a pragmatist approach to the sociology of the state.

From a perspective informed by science and technology studies, the authors propose to establish a general diagnosis on the regulation of publication practices and suggest methods of analysis by drawing on old and recent cases that have been questionning research integrity.

Examines the changing roles of science exhibitions from places of 'cold' science, where secure, closed and fixed knowledge is communicated, to places that increasingly engage with 'hot', controversial research and open debates.

This paper investigates how economic policy uncertainty affects firms' frequency and their choice of financial instruments to raise capital. By applying a three-step sequential framework over a sample of 6834 publicly listed US non-financial firms, we find that during periods of high economic...

Presents a case study on public participation in controversies on nanotechnologies in France, and proposes an analytical typology.

Describes two examples (in France and in the US) of replication of the Danish procedure of the consensus conference for public participation in nanotechnology, and argues that emphasis on the evaluation of the participatory procedure should not be made at the expense of richer analysis of the...