Facial expression research largely relies on forced-choice paradigms that ask observers to choose a label to describe the emotion expressed, assuming a categorical encoding and decoding process. In contrast, appraisal theories of emotion suggest that cognitive appraisal of a situation and the...

Emotion recognition is an important aspect of affective computing, one of whose aims is the study and development of behavioral and emotional interaction between human and machine. In this context, another important point concerns acquisition devices and signal processing tools which lead to an...

Research in neurophysiology and neuropsychology have established a strong dependence between emotion, subjectivity and decision-making. Otherwise, medical observations are used as one of the main inputs of clinical decision support systems (CDSS) which are designed to support patients with...

This paper presents a review of automated technology integrations for organizations to assess their customer satisfaction levels. The paper also includes a comparison of the common resources that are used to measure customer satisfaction. The main part of the paper subsequently describes the...

Purpose –The purpose of this paper is to explore how psychological variables are related to real-life insurance consumption. Specifically, the authors focus on whether emotions and psychological traits can improve the predictability of insurance demand, taking traditional socioeconomic...